Support
Svaya · Vyoma Technologies Limited
Email support@getsvaya.com and a person will read it. We reply within two business days. If something is broken, tell us your device model, your app version (Settings → About), and what you were doing when it happened — it saves a round trip.
Reporting a safety issue or a privacy concern? Write to privacy@getsvaya.com and put "urgent" in the subject line. We handle those first.
Common questions
Where do I put my phone?
Lean it against something at roughly hip height, three to six feet away, with your whole body in frame from head to feet. Svaya tells you if it can't see enough of you. Landscape works better than portrait for most lifts.
Is my video recorded or uploaded?
No. Camera frames are analysed on your phone and discarded immediately. Only the resulting numbers — reps, timing, confidence scores — are saved. The privacy policy spells this out in full.
The rep count is wrong.
Usually it's lighting, framing, or loose clothing. Try more even light, move so your hips and knees are clearly visible, and avoid standing directly in front of a bright window. If a rep looks uncertain, Svaya marks it rather than silently guessing — you can correct any set by tapping the count.
My heart-rate strap won't connect.
Make sure Bluetooth is on and the strap isn't already paired to another app or watch — most straps hold only one connection. Wet the contacts, then go to Settings → Devices → Scan. Chest straps are considerably more accurate than wrist sensors during weight training.
How do I connect to my trainer?
Your trainer sends you an invite link or code. Once you accept, they can see the workouts from the programs they assign you — and nothing else. You can disconnect at any time in Settings → Trainer.
How do I cancel my subscription?
Subscriptions are billed by Apple or Google, so you cancel through them: on iPhone, Settings → your name → Subscriptions; on Android, Play Store → Payments and subscriptions. We can't cancel it for you, but write to us if you're stuck and we'll walk you through it.
How do I delete my account and data?
In the app: Settings → Account → Delete account. That removes your personal data within 30 days. If you'd rather we did it, email privacy@getsvaya.com from the address on the account.
Which devices does Svaya work on?
iPhone and iPad running iOS 16 or later, and Android phones running Android 10 or later with a working rear camera. Pose tracking is demanding, so older devices may run at a lower frame rate.
Take me off the waitlist.
Email privacy@getsvaya.com from the address you signed up with and we'll remove it. No questions, no retention offer.